Booking Conditions

Booking Conditions

Refund Policy

POP Wristbands are non-transferrable and cannot be refunded once redeemed in whole or in part. Applications for Refunds of unused Wristbands may be made through the Contact page of our website, by email at info@winterfunderland.ie or by writing to us at our head office: Wm Bird (Sales) Ltd, T/a Funderland, Ivernia House, 97 Henry Street, Limerick, Ireland. Applications for refunds must be accompanied by the Order number appearing on the Order Confirmation Voucher which is a pdf attachment to the email confirming your online purchase. We cannot offer any refund for Gift Vouchers purchased through our Website.

If a ride or attraction has to be closed due to necessary repairs or for safety reasons no refund (in part or in full) will be given.

Cancellation

The safe operation of Funderland is subject to weather conditions. It is possible that we may have to close the event, or an attraction, without prior notice on a specific day and, in such circumstances, we cannot offer a refund but will instead permit the online purchase(s) to be used on an alternative date. If the event is entirely cancelled for any reason, a full refund will be returned to the same account from which the online purchase(s) were processed. If a customer wishes to cancel their online purchase they may do so only if their online purchase(s) is unredeemed and unused.

Delivery

Purchases through our Website will be confirmed by sending an email Order Confirmation Voucher attachment to the customers email address provided during the online Checkout process. In the event that such an email has not been received please check your Spam folder before contacting us. Our POP Wristbands cannot be posted to customers as their expiry time must be printed on them when collected and redeemed at the main entrance.

Returns

POP Wristbands purchased through our website are digital goods and cannot be returned through the website. If you need to amend or adjust your online order please contact us through the Contact page of our website or by email at info@winterfunderland.ie. Wristbands are non-transferrable and accordingly may not be passed or sold to a Third Party.

 

 

 

 

 

 

 

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